How Can I Block Withdrawals on My Account?

If you notice suspicious activity on your HyDistro account, wallet, or withdrawal history, you can ask HyLora, HyDistro’s 24/7 live support assistant, to immediately block your account, freeze your wallet, or block withdrawals.

If you believe someone may have accessed your account or you notice a withdrawal you did not authorize, act immediately rather than waiting for the issue to escalate.

When Should I Block Withdrawals?

You should consider blocking withdrawals if you notice suspicious activity, including:

• A withdrawal you did not authorize.
• An unfamiliar payout method or payment detail.
• Unexpected changes to your account.
• Unusual withdrawal activity.
• A withdrawal amount you did not request.
• Someone else may have access to your account.
• Any other activity that makes you believe your earnings may be at risk.

If you are unsure whether your account has been compromised, it is safer to block the relevant feature immediately and investigate afterward.

How Do I Block Withdrawals?

You can request an immediate security action through HyLora, which is available 24/7.

Open the HyDistro Live Chat and tell HyLora exactly what you want to block.

You can simply send:

BLOCK ACCOUNT

FREEZE WALLET

or

BLOCK WITHDRAWALS

HyLora will immediately apply the requested security action.

HyDistro Live Chat: https://support.hydistro.com/live-chat

You do not need to wait for a support agent to become available. HyLora is available 24/7 and can handle these requests instantly.

Which Option Should I Choose?

BLOCK ACCOUNT

Use BLOCK ACCOUNT if you believe someone has gained unauthorized access to your HyDistro account or you want your entire account secured immediately.

This is the strongest option because it protects the account as a whole.

FREEZE WALLET

Use FREEZE WALLET if your main concern is the security of your royalty balance or wallet.

Freezing your wallet prevents wallet-related activity while the restriction is active.

BLOCK WITHDRAWALS

Use BLOCK WITHDRAWALS if you want to prevent withdrawals from your account while keeping other account features available.

This can be useful if you notice suspicious withdrawal activity but do not believe your entire account needs to be blocked.

What Happens After I Ask HyLora to Block It?

HyLora can apply the requested security action immediately.

If you requested BLOCK WITHDRAWALS, new withdrawals will be blocked while the restriction remains active.

If you requested FREEZE WALLET, your wallet will be frozen.

If you requested BLOCK ACCOUNT, your account will be blocked as a broader security measure.

If you have a pending withdrawal that you believe is unauthorized, tell HyLora about it as well so the situation can be handled appropriately.

Can I Unblock My Account or Wallet Later?

Yes.

If your account, wallet, or withdrawals were blocked and you later want the restriction removed, contact HyLora through the live chat and request an unblock or unfreeze.

HyLora may ask you to complete the necessary verification before the restriction is removed.

What If I Blocked It by Mistake?

If you accidentally requested a block, don’t worry.

Open the live chat again and tell HyLora that you want the restriction removed. The appropriate security verification may be required before the account, wallet, or withdrawals can be restored.

What If I Cannot Access My Account?

If you believe someone has taken control of your account and you can no longer access it, contact HyLora immediately through the live chat.

Tell HyLora that you suspect unauthorized access and send:

BLOCK ACCOUNT

This allows your account to be secured immediately while the situation is investigated.

Should I Change My Password Too?

Yes.

If you suspect that someone has accessed your account, changing your password is strongly recommended.

You should also enable 2FA for additional account security once you regain control of your account.

For more information, see Do I Need 2FA to Withdraw My Royalties?

If you are unable to withdraw because your account or wallet has already been restricted, see Why Can’t I Withdraw My Earnings?

Use HyLora for Immediate Security Requests

For urgent account and withdrawal security issues, use the HyDistro Live Chat to speak with HyLora, available 24/7.

You can send:

BLOCK ACCOUNT

FREEZE WALLET

BLOCK WITHDRAWALS

HyLora can apply the requested security action immediately, so you do not need to wait for a support ticket or a human support representative to become available.

Key Takeaway

If you notice suspicious activity, act immediately.

Open the HyDistro Live Chat and tell HyLora whether you want to BLOCK ACCOUNT, FREEZE WALLET, or BLOCK WITHDRAWALS.

HyLora is available 24/7 and can apply these security actions immediately.