How Do I Pay With My HyCard at Checkout?

Paying with your HyCard takes less than 5 seconds and uses the money already in your wallet. At checkout you choose HyCard, check the amount, type your 3-digit CVV and your 4-digit PIN, and press Pay. Your card number and expiry date are filled in for you. This article walks you through every step, explains the 15-minute payment window, shows what you will see when the payment goes through, and tells you what to do when the HyCard option shows a message instead of a Pay button. The price is the same as with any other payment method.

Before you start

• Your HyCard is set up with a PIN. If not, read What Is HyCard and How Do I Set It Up? first.
• Your Available Balance covers the full amount. HyCard cannot pay part of a purchase while another method pays the rest. Money listed under Upcoming Earnings, and money in withdrawals that are still processing, does not count.
• You know your CVV. It is on the back of your card. See How Do I See My HyCard Number, Expiry Date and CVV? Your CVV can change when your card expiry is renewed, so check it again if checkout says your details are incorrect.

What you can pay for

You can pay for plans and plan upgrades, plan renewals, add-ons for your releases and videos, AI Mastering, Publishing, and artwork credits. HyCard does not appear when the total is zero.

How to pay, step by step

1. Start your purchase the usual way. For a plan, choose one on the pricing page at https://hydistro.com/pricing or on the upgrade page inside your dashboard. For an add-on or any other service, choose it where it is offered in your dashboard and continue until you reach the checkout page. The checkout page shows the name of what you are buying and its price at the top.
2. Check the price. If you see a View details button, press it to see how the total is made up. If you have a promo code, press Add promo code, type it in, and press Apply. Promo codes only apply to eligible plan purchases, and the HyCard option updates by itself when the total changes.
3. Pick the currency you want to see. Under your email address you will find a Currency box. Choose your currency from the list. HyCard works with every currency in the list.
4. Open the payment methods. Scroll down to Payment method and tap HyCard, which sits just below Card.
5. Press Pay with HyCard. A new window opens.
6. Check the window. You will see a countdown at the top, your email address, the amount you are paying, your card number with only the last four digits visible, and your expiry date. You cannot edit these.
7. Type your CVV into the CVV box. As soon as you have typed three digits, the cursor jumps to the next box.
8. Type your PIN into the Wallet PIN box.
9. Press Pay. The button is pale until both boxes are complete, and turns gold when you can press it. A spinning circle shows inside the button while the payment goes through.

The 15-minute window

When the window opens, a countdown starts at 15:00. If it reaches zero, the window closes by itself and you have to start again from Pay with HyCard. No money is taken. You can also press Cancel at the top right at any time, and nothing is taken.

When the payment works

• A tick appears with Success.
• The window closes by itself after a few seconds, and you are taken back into HyDistro automatically.
• Your plan or service is active straight away.
• A confirmation email is sent to you, with a receipt attached where one applies.
• The payment appears in All Transactions on your Wallet page at https://dashboard.hydistro.com/wallet and on your Billing page at https://dashboard.hydistro.com/billing, where its method is shown as HyCard.

Pressing Pay more than once, or refreshing the page while it is working, never charges you twice for the same checkout.

If HyCard shows a message instead of a button

• “Set up your HyCard to pay from your balance.” You have not created a PIN yet. Press the link, then follow What Is HyCard and How Do I Set It Up?
• “Your HyCard balance is too low for this payment.” Read What Happens If My Balance Is Too Low at Checkout?
• “HyCard payments are paused for about … more hour(s) after your PIN change.” This is a 24-hour safety pause. Read Why Is My HyCard Locked or Paused?
• “Your wallet is frozen. Please contact support.” Read What Does It Mean If My Wallet Is Frozen?
• No HyCard option at all. The total may be zero, or HyCard may be briefly unavailable. Refresh the page, and if it is still missing, contact us at https://support.hydistro.com/live-chat

If something goes wrong

If you see an error, or the window closes before you finish, read What Do I Do If My HyCard Payment Fails? To see all the ways you can pay, read What Payment Methods Can I Use at Checkout?

Keeping your payment safe

• Always check the amount in the top right of the window before you press Pay.
• Never share your PIN or CVV. HyDistro will never ask you for them.
• If you notice a payment you did not make, open live chat at https://support.hydistro.com/live-chat and send the message Freeze wallet to Hylora to freeze your wallet instantly.