Why Didn’t My Referral Code Work?
What the messages mean, and what to check.
The code must meet all of these
- It’s typed correctly. Capital and lower case letters both work, and spaces or dashes are ignored.
- It’s being used on a plan purchase.
- It’s your first plan purchase. You must be on the Free plan and must never have paid for a plan before.
- It isn’t your own code.
- You’re entering it before you pay.
READ: HyDistro referral programme rules
Referral codes don’t work on add-ons, AI mastering, artwork credits, publishing, renewals, or upgrades from one paid plan to another.
Common messages
| What you see | What it means |
|---|---|
| “That referral code is not valid.” | The code is mistyped or doesn’t exist. Check each character with the person who gave it to you. |
| “You cannot use your own referral code.” | Your code is for sharing with other people. |
| “Referral codes only work on your first plan purchase.” | You’ve already paid for a plan, or you’re already on a paid plan. |
| “Promo codes only apply to plan purchases.” | You’re paying for something other than a plan. |
| “Too many incorrect codes. Referral codes are temporarily unavailable on your account.” | See below. |
Temporarily unavailable after incorrect codes
To protect accounts, if several incorrect codes are entered in a short time, referral codes are temporarily paused. While paused, no code works, even a correct one. Please wait and try again later.
If you think this happened by mistake, submit a support ticket and we’ll look into it.
The discount didn’t show on my payment
- Make sure you tapped Apply and saw the confirmation message before paying.
- Check that your order total changed after applying the code.
- If you left checkout and came back, enter the code again.
Still stuck?
Submit a support ticket and include the code you used and the plan you were buying.
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