How Do I Set, Change or Reset My Wallet PIN?

Your wallet PIN is the 4-digit code that protects your HyCard. You use it to see your card details and to confirm payments at checkout. This article shows you how to set a PIN for the first time, how to change it when you remember the old one, and how to reset it with an emailed code when you have forgotten it. It also explains the safety pause that follows a PIN change, what makes a PIN too easy to guess, and what to do if you did not make a change yourself. Each change takes less than two minutes.

Which one do you need?

• You have never made a PIN: follow “Set your PIN for the first time”.
• You know your PIN and want a new one: follow “Change your PIN”.
• You forgot your PIN: follow “Reset a forgotten PIN”.

The rules for every PIN

• It must be exactly 4 digits.
• It must not be too easy to guess. PINs like 1111, 1212, 1234, 4321 and a short list of very common ones are refused. If yours is refused, choose another.
• You type it twice, in New PIN and Confirm, and both must match.

Set your PIN for the first time

The full walkthrough is in What Is HyCard and How Do I Set It Up? In short:

1. Open the Wallet page at https://dashboard.hydistro.com/wallet
2. Press the small round eye button on the front of your card to turn it over.
3. Press Set PIN at the bottom right of the card.
4. A 6-digit code is emailed to your account email. Type it into Email code.
5. Enter your New PIN, enter it again in Confirm, and press Create PIN.

Change your PIN

Use this when you still remember your current PIN.

1. Open the Wallet page at https://dashboard.hydistro.com/wallet
2. Press the small round eye button on the front of your card to turn it over.
3. Press Change PIN at the bottom right of the card.
4. Type your current PIN into Current PIN.
5. Type your new PIN into New PIN and again into Confirm.
6. Press Update PIN.

When it works, the card shows “PIN updated”.

Reset a forgotten PIN

1. Open the Wallet page at https://dashboard.hydistro.com/wallet
2. Press the small round eye button on the front of your card to turn it over.
3. Press the eye button at the right end of the dotted card number. The PIN box opens.
4. Press Forgot PIN?
5. A 6-digit code is emailed to your account email. Type it into Email code.
6. Enter your New PIN, enter it again in Confirm, and press Reset PIN.

About the email code

• It is valid for 10 minutes.
• Press Resend if it has not arrived. You need to wait about a minute between requests, and you can ask for up to 5 codes in an hour.
• Typing the wrong code 5 times cancels it, and you need a new one.
• Check your spam folder if you cannot find the email, and make sure the email address on your account is one you can open.

The 24-hour safety pause

When you change or reset your PIN, HyDistro pauses sending money by HyTag and paying with your HyCard at checkout for 24 hours. This protects you: if someone ever got into your account and changed your PIN, they could not spend your balance straight away. Your balance is still visible, and the pause ends by itself.

Creating your very first PIN does not start this pause.

You will get an email each time

We email your account address whenever a PIN is created or changed, and whenever a card is locked after wrong attempts. If you ever get one of these emails and you did not do it yourself:

1. Open live chat at https://support.hydistro.com/live-chat and send the message Freeze wallet to Hylora. This freezes your wallet instantly.
2. Then tell us what happened at https://support.hydistro.com/submit-ticket

If you type the wrong PIN too many times

After five wrong PIN attempts the card locks for 15 minutes, then 1 hour, then 24 hours if it keeps happening. See Why Is My HyCard Locked or Paused?

Looking after your PIN

• Never share your PIN. HyDistro will never ask you for it.
• Do not use your birth year, phone number or a pattern on the keypad.
• Do not store your PIN in your phone notes or a message to yourself.

Once your PIN is set, you can view your card details by following How Do I See My HyCard Number, Expiry Date and CVV? and pay with How Do I Pay With My HyCard at Checkout?