How Do Priority Support Plans Work?

Priority Support gives you faster, more dedicated access to HyDistro’s support team, and is typically available on Pro and Label plans.

What Priority Support includes

• Skip the queue — Your requests are handled ahead of the standard support queue.
• Faster response times — You get quicker replies compared to standard support (see How Fast Does Support Respond? for standard response times).
• Dedicated agent — You’re supported by a dedicated agent rather than going through general support.

Who gets Priority Support

Priority Support is typically included on the Pro and Label plans. If you’re on a lower-tier plan and need faster support, upgrading to Pro or Label gives you access to this benefit.

Summary: Priority Support gives Pro and Label plan users faster, more dedicated access to HyDistro’s support team — including skipping the regular queue, quicker response times, and a dedicated agent instead of general support. Users on other plans go through the standard support process, which typically responds within 24 hours.